hottoyseller web store FAQ section

We reserve the right to NOT accept returns on certain items that we sell (ex. Video Game Systems, Video Game Software, Laptops, Electronic items, etc). If you would like to know more about these items, please contact us at (937)626-1098. For returns, please call us at (937)626-1098 to obtain our return shipping address and a return shipping authorization number. Unopened packages in their UNOPENED SHIPPING BOXES can be returned to us within 7 days after the items are delivered. A 15% restocking fee will be charged plus the shipping cost that you have paid. Buyer is responsible for the shipping cost incurred in returning the item to us; please make sure to obtain a tracking number and insure your package since you are responsible for the package till it reaches us. Buyers who receive packages that are defective, damaged or not received as described, must call us at (937)626-1098 within 7 days of delivery date to receive either a full refund or a replacement of the product. Used or opened items that are not defective will not be accepted for return.

We usually ship orders via Fed Ex Home Delivery or Fed Ex Ground. We include a Direct Signature Requirement (buyer will need to be present at the shipping address to sign for the package) for purchases priced over $ 150 before shipping. If you would like to request a waiver of the signature requirement, please call us at (937)626-1098 after placing your order. Generally, you should receive your order within 7 business days from when you have placed it. If you have not received your order by then, please call us at (937)626-1098.